Frequently Asked Questions (FAQ)

1. How does ordering work?

Every order placed on Unshaken Apparel is made just for you. Once you complete your purchase, your order is sent to our trusted fulfillment partner, Printful, where your apparel is printed, packaged, and shipped directly to your door. This made-to-order process helps reduce waste while ensuring you receive a high-quality product.

2. How long will it take to receive my order?

Because each item is made specifically for you, production typically takes 2–5 business days before it ships.

Estimated Shipping Times

• United States: 3–6 business days
• International: 5–15 business days

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

3. Where are your products made?

We partner with Printful, a trusted print-on-demand company with fulfillment centers throughout the United States, Europe, and other regions. Whenever possible, your order is produced at the fulfillment center closest to your shipping address to help reduce delivery times.

4. Can I return or exchange an item?

Since every item is custom made just for you after your order is placed, we do not accept returns or exchanges for incorrect sizing, buyer's remorse, or change-of-mind purchases.

However, if your order arrives damaged, defective, or incorrect, we'll gladly make it right. Please contact us within 14 days of delivery and include:

• Your order number
• A description of the issue
• Clear photos showing the problem

We'll work with our fulfillment partner to resolve the issue as quickly as possible.

5. What if my package is lost or delayed?

Shipping carriers occasionally experience delays. If your tracking information hasn't updated for more than 7 business days, please contact us. We'll work with Printful and the shipping carrier to investigate the issue and, if necessary, arrange a replacement.

6. Do you ship internationally?

Yes! Unshaken Apparel ships worldwide.

Please note that international customers may be responsible for customs duties, import taxes, or other fees required by their country's regulations. These charges are not included in the purchase price or shipping cost.

7. How should I care for my apparel?

To help your apparel stay looking its best, we recommend:

• Wash inside out in cold water
• Use a mild detergent
• Do not use bleach
• Avoid fabric softeners
• Tumble dry on low heat or hang dry
• Do not iron directly on the printed design

Following these care instructions will help preserve the quality and longevity of your apparel.

8. How can I contact Unshaken Apparel?

We're happy to help with any questions about your order or our products.

Email: info@unshakenapparel.com

Customer Service: (954) 590-0139

We do our best to respond to all inquiries as quickly as possible.

9. Can I change or cancel my order?

Because orders move into production shortly after they're placed, we can only accommodate changes or cancellations if you contact us immediately after ordering. Once production has begun, we are unable to modify or cancel the order.

If you need assistance, please contact us as soon as possible.

10. What sizes should I order?

Each product includes a detailed size guide on its product page. We strongly recommend reviewing the sizing information before placing your order. Since each item is printed specifically for you, we cannot offer exchanges for ordering the wrong size.

Our Mission

At Unshaken Apparel, our goal is to create high-quality apparel that boldly shares the hope found in Jesus Christ. Thank you for supporting a faith-based small business. Every purchase helps us continue creating apparel that points people to Christ.