Return & Refund Policy

Effective Date: July 17, 2026

At Unshaken Apparel, every item is made specifically for you after your order is placed. Because our products are custom printed on demand through our fulfillment partner, Printful, we are unable to accept returns or exchanges for reasons such as ordering the wrong size, selecting the wrong color, or changing your mind.

We appreciate your understanding and encourage you to review all product details and sizing charts before placing your order.

Eligible Refunds & Replacements

If your order arrives with any of the following issues, we'll gladly make it right:

• The item is damaged upon arrival.
• The item has a manufacturing defect.
• You received the wrong item.
• The item was misprinted due to a production error.

If you experience any of these issues, please contact us within 30 days of receiving your order.

To help us resolve your claim quickly, please include:

• Your order number
• A brief description of the issue
• Clear photos showing the problem

Once your claim is reviewed and approved, we will work with our fulfillment partner to provide a replacement or refund at no additional cost to you.

Non-Returnable Items

Because every order is custom made, we cannot accept returns or issue refunds for:

• Ordering the wrong size
• Choosing the wrong color or product
• Change of mind or buyer's remorse
• Incorrect shipping information provided during checkout
• Normal wear and tear after use

Please review your order carefully before completing your purchase.

Lost or Delayed Packages

If your tracking information has not updated for more than 7 business days, please contact us so we can investigate the shipment with the carrier and our fulfillment partner.

If a package is confirmed lost in transit, we'll work to send a replacement or provide another appropriate resolution.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be reshipped.

Order Changes & Cancellations

Orders begin processing shortly after they are placed.

If you need to change or cancel an order, please contact us as soon as possible. While we'll do our best to help, we cannot guarantee changes or cancellations once production has started.

How to Contact Us

If you have any questions about your order or need to request a refund or replacement, please contact us.

Unshaken Apparel

Email: info@unshakenapparel.com

Customer Service: (954) 590-0139

We strive to respond to all customer inquiries as quickly as possible.

Thank you for supporting Unshaken Apparel. We appreciate your business and are committed to providing quality products and excellent customer service.